a 12-month subscription, renewed and invoiced annually in advance. Ephemeral Environments is an optional module, licensed separately. Licensing is based on blocks of managed systems. If you grow past your block, you move to the next block, billed pro rata for the rest of the term. Contact us for a quote.
Included in every subscription: product updates and new releases during the term, and security patches.
Support tiers (initial response times)
| Standard | 24/7 | |
|---|---|---|
| P1: gateway down, no access | 4 business hours | 1 hour |
| P2: degraded service or feature failure | 1 business day | 4 hours |
| P3: questions or minor issues | 3 business days | 1 business day |
| Security patches | Next scheduled release | Critical-vulnerability hotfix within 72 hours |
| Channels | Email and support portal | Email, support portal and phone escalation |
Response times are initial-response targets, not resolution guarantees. Coverage hours are set out in your agreement.
Prove it on your own systems.
A proof of concept runs inside your environment, on the systems you choose, with success criteria agreed up front.
- 01Scope call
- 02Deploy & connect your systems
- 03Review the evidence together